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Voice Solutions

We understand that navigating products can be a daunting task. In helping to simplify the process, we have researched and partners with selected technology providers who meet our selection criteria of features, value and support. We are committed to providing you with the best solution for your business from our extensive list of providers. 


 
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Xcally Contact Centre

  • Multi channel communications: voice, SMS, chat, email and more
  • Powerful IVR: feature rich drag and drop scripting with built-in speech engine
  • Open API: connect and design a processes to reach your clients
  • Contract management
  • Auto Dialer: predictive and progress dialling strategy
  • Reporting and Analytics
  • Third party App integration: integrate into your business applications
  • Monitoring: built-in real-time panels to monitor your business performance  indicators
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Visual IVR: Transforming CX

Visual IVR is a service utilizing web apps to instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app.  Visual IVR improves customer satisfaction while reducing costs by decreasing calls to live contact center agents.

Visual IVR simplifies' the customer service experience by providing visual interaction between the business and the end user.
They smoothly navigate the visual system like their favourite apps, but when they hang up the call, the Visual IVR virtual app disappears. No need for unwanted app downloads or cumbersome voice IVR menus. Instant, intuitive self-service exactly when customers want it.

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Cloud Communications

Feature rich Cloud PBX works the way you want it to work. 

  • Auto Attendant
  • Integration
  • Extension Dialing
  • Music on Hold
  • Call distribtuion
  • Ring Groups
  • Mobility - Android and IPhone
  • Call Forwarding
  • Conferencing
  • Call Waiting
  • Call Transfers
  • Voicemail to Email
  • Online reporting 
  • and much more