We understand that navigating products can be a daunting task. In helping to simplify the process, we have researched and partners with selected technology providers who meet our selection criteria of features, value and support. We are committed to providing you with the best solution for your business from our extensive list of providers.
Xcally Contact Centre
Multi channel communications: voice, SMS, chat, email and more
Powerful IVR: feature rich drag and drop scripting with built-in speech engine
Open API: connect and design a processes to reach your clients
Auto Dialer: predictive and progress dialling strategy
Reporting and Analytics
Third party App integration: integrate into your business applications
Monitoring: built-in real-time panels to monitor your business performance indicators
Visual IVR: lets transform your CX!
Visual IVR is a service utilizing web apps to instantly create an app-like experience for users on smartphones during contact center interactions without the need to download any app. Visual IVR improves customer satisfaction while reducing costs by decreasing calls to live contact center agents.
Visual IVR simplifies' the customer service experience by providing visual interaction between the business and the end user.
They smoothly navigate the visual system like their favourite apps, but when they hang up the call, the Visual IVR virtual app disappears. No need for unwanted app downloads or cumbersome voice IVR menus. Instant, intuitive self-service exactly when customers want it.
Feature rich Cloud PBX works the way you want it to work.
Music on Hold
Mobility - Android and IPhone
Voicemail to Email
and much more